What People Say About Us

Our experience with the company and software has been very good. The sign-up process is simple and convenient. It’s very easy for staff and patrons to begin using the service. And we’ve been impressed with their customer support. When we requested a few new features, they were quite willing to experiment and add them to our service

Jill Henriksen, Library Systems Administrator Pierce County Library System

What kinds of services are available?

  1. Renewal: this notice is a reminder that items are due in the next few days. Patrons can request a list of items due for renewal. Patrons have the ability to renew items they selected.
  2. Courtesy: this notice is a reminder that library items are due in the next few days. Patrons can request a list of items due. Patrons do not have the ability to renew items.
  3. Overdue: this notice is a reminder that library items are overdue. Patrons can request a list of items due. Patrons have the ability to renew items they selected.
  4. Fees: this notice is a reminder that fees are due for payment.
  5. Hold: this notice is a reminder that items placed on hold are now available for pickup.
  6. ISBN: using the 10 or 13 digit isbn provided by the patron, this will check your home library as well as the surrounding branches and notify the patron if the library has the book on the shelf. For Polaris customers we also support UPC code lookups on CD's and DVD's.
  7. ASK: this will forward your text message question to the library's instant messaging system. The reply from the library we will forward to your phone as a text message (currently under development with Skokie Public Library, Illinois). This service is designed for people who do not have or want to pay for instant messaging on their phone.

Contact Us

If you have another question that we have not answered here, please fill out our contact form.